Integration

Bridging phone systems and applications to improve processes. In a vendor neutral approach.

Applications

Promptar supports a growing number of widely used applications in a variety of deployment scenarios. Open ended connectors, like REST and URC, make it very likely your application is supported too.
Application kits, comprising pre-built and validated configurations, are currently available for:

  • SugarCRM
  • Microsoft Dynamics CRM
  • Salesforce
  • Zendesk
  • Odoo
  • Redmine
  • SAP
  • PHC

Applications like Desk.com, ERPNext, Freshdesk, OpenBravo, Zoho CRM, Zoho Help Desk and Zurmo are among the ones on our radar, for which we will be creating application kits. Need something else? Please, contact us.

Phone Systems

The huge variety of providers, manufacturers and equipment turn phone system integration into a key challenge. Technology based connectors for AMI, CSTA, HTTP and TAPI support, among others:

  • Alcatel
  • Asterisk
  • Avaya
  • Broadworks
  • Cisco
  • Mitel
  • Panasonic
  • Polycom
  • Siemens
  • Snom
  • Switchvox
  • Yeastar

Integrating with a growing number of systems is elemental in Promptar development and we're always looking to expand on that. See phone systems for more detail and please contact us if looking for something different.

Analytics

Using the BCDRs connector, Promptar can feed analytics platforms with fully configurable call records with as much detail as required, including in-context application sourced information.

Template Actions

Supporting URL opening and running external programs or scripts, including in-context data from the applications, triggered manually or automatically, template actions are an open ended integration option.


Explore integration capabilities:

Learn about Promptar and its components: