A common experience, regardless of phone system.
Bi-directional phone system integration handles call event monitoring that triggers server rule evaluation and supports features like advanced screen-pops and analytics integration.
Conversely, initiating and controlling existing calls on behalf of its users turns often challenging experiences, like transferring a call, into simple actions like clicking a button on the desktop.
Manufacturers and Technologies
Phone system connectors handle the technical and functional details of the integration. Being technology oriented, instead of manufacturer oriented, each one supports a variety of different systems, based on their interfaces and capabilities.
Promptar currently supports phone system integration via AMI, CSTA, HTTP or TAPI, driving solutions from several manufacturers, including:
- 3Com
- 3CX
- Aastra
- Alcatel-Lucent
- AltiGen
- AllWorx
- Asterisk
- Avaya
- Broadworks
- Edgebox
- Cisco
- Ericsson
- FreePBX
- Innovaphone
- IP Brick
- LG
- Mitel
- Nec
- Nortel
- Panasonic
- Polycom
- Samsung
- Siemens
- Shoretel
- Snom
- Switchvox
- Toshiba
- Unify
- Yealink
- Yeastar
Additional Options
Some integration scenarios may not be directly supported by Promptar. Despite that, it is often possible to use third-party middleware to bridge Promptar with a given phone system. If your phone system is not listed here, it may still be supported. Please contact us.
Explore additional integration capabilities:
Learn about Promptar and its components: