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Phone System Integration

A common experience, regardless of phone system.

Bi-directional phone system integration handles call event monitoring that triggers server rule evaluation and supports features like advanced screen-pops and analytics integration.

Conversely, initiating and controlling existing calls on behalf of its users turns often challenging experiences, like transferring a call, into simple actions like clicking a button on the desktop.


Manufacturers and Technologies


Phone system connectors handle the technical and functional details of the integration. Being technology oriented, instead of manufacturer oriented, each one supports a variety of different systems, based on their interfaces and capabilities.

Promptar currently supports phone system integration via AMI, CSTA, HTTP or TAPI, driving solutions from several manufacturers, including:

  • 3Com
  • 3CX
  • Aastra
  • Alcatel-Lucent
  • AltiGen
  • AllWorx
  • Asterisk
  • Avaya
  • Broadworks
  • Edgebox
  • Cisco
  • Ericsson
  • FreePBX
  • Innovaphone
  • IP Brick
  • LG
  • Mitel
  • Nec
  • Nortel
  • Panasonic
  • Polycom
  • Samsung
  • Siemens
  • Shoretel
  • Snom
  • Switchvox
  • Toshiba
  • Unify
  • Yealink
  • Yeastar


Alcatel-Lucent
Avaya
Broadsoft
Cisco
Mitel
Panasonic
Polycom
Siemens
Snom
Unify
Yealink
Yeastar


Additional Options


Some integration scenarios may not be directly supported by Promptar. Despite that, it is often possible to use third-party middleware to bridge Promptar with a given phone system. If your phone system is not listed here, it may still be supported. Please contact us.


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