A common experience, regardless of phone system.
Bi-directional phone system integration handles call event monitoring that triggers server rule evaluation and supports features like advanced screen-pops and analytics integration.
Conversely, initiating and controlling existing calls on behalf of its users turns often challenging experiences, like transferring a call, into simple actions like clicking a button on the desktop.
Manufacturers and Technologies
Phone system connectors handle the technical and functional details of the integration. Being technology oriented, instead of manufacturer oriented, each one supports a variety of different systems, based on their interfaces and capabilities.
Promptar currently supports phone system integration via AMI, CSTA, HTTP or TAPI, driving solutions from several manufacturers, including:
- IP Brick
Some integration scenarios may not be directly supported by Promptar. Despite that, it is often possible to use third-party middleware to bridge Promptar with a given phone system. If your phone system is not listed here, it may still be supported. Please contact us.